THE BANGLADESH

Details & Description

TCG is a custom-based call center outsourcing service provider that is beneficial for enterprises, not only for big or international but also for small or start-up enterprises. TCG is a fast growing technical outsourcing and consultancy firm specializing in Call Center Operations, Software Development and Business Process Outsourcing. Since its very inception, TCG’s state-of-the-art Contact Center has been in continuous operation.

TCG has mastered the art of integrating skilled human resources with cutting-age technology. Based in Dhaka, Bangladesh, TCG strives to shake up the industry by leveraging emerging opportunities in the sector, and applying a fresh new vision and approach in doing business. Over the past several years, the company has developed the capabilities and gained the experience necessary to stand out in the global market and take its position as a forward thinking innovator. While always looking to go beyond industry standards, TCG’s willingness to rise above its competitors, has driven its rapid expansion and helped it establish itself as a professional, dependable service provider and also as a creative solution provider in shaping the fast changing business landscape.

TCG has its own Premises, Workstation, Server, IT Equipment, Trained Human Resource, dedicated IT Team, Technical Support Team, Backup Server, Online UPS, and Generator for your customer support that ensures uninterrupted service to your customer’s satisfaction.

We provide services like inbound calls, outbound calls, Telesales, Call reports, Call routing, Helpdesk ticketing, Hotline services, Customer relationship management, and so on.

Most of TCG’s clients are based in different parts of the world. TCG has clients in different sectors in Bangladesh. Such as Government organizations, Private organizations, Commercial banks, NGOs, Telecommunications, etc.

Our Mission:

TeleConsult Group’s activities have always extended beyond its basic business interests, and corporate responsibility is a core part of the company’s mission. From the very beginning, the company believed in making a positive impact on the broader community, both by implementing sustainable day to day practices, but also being more proactive and utilizing its resources towards enterprise. These have included welfare initiatives such as training and employment of special needs persons, to operating nonprofit projects for the community’s benefit.

Our Vision:

TeleConsult Group is also an active member of the United Nations Global Compact (UNCG), the largest corporate sustainability network in the world, and part of the Ashoka Support Network (Ashoka is the largest global network of social entrepreneurs). TCG aspires not only to make its mark on the outsourcing industry, but also take a lead in redefining how businesses view their relation with and responsibilities to society, at a time when we are all growing more interdependent with each day.

Phone: +8801883051530, +8801770256789

Email: info@tcg.com.bd